Nganana Inc. offers National Disability Insurance Scheme (NDIS) funded Support Coordination for eligible participants, and can assist in the process to determine ihe level of Support coordination required.
There are three levels of support coordination, discussed below.
1. Support Connection
Support Connection is about assisting participants to implement their plan by strengthening their ability to connect with all identified supports in their plan, including natural supports in the community. Support Connection will aid participants to understand all components of their plan, and assist in the ongoing management of supports, and answer questions as they arise. Support Connection aims to increase a participant’s capacity to maintain support relationships, resolve service delivery issues, and to participate independently and equitably in the NDIA process.
The intended outcomes of support connection is for each individual to have the confidence and capacity to guide their own plan, and reduce over time the need to have Support Connection as a service, as they build their capacity to manage these functions independently. The capacity building role of Support Connection practitioners includes, but is not limited to:
- Facilitating understanding of the plan, and the broader system of available supports (funded and otherwise) and capacity to access them independently.
- Enabling each participant to link to available supports, leading to capacity to form and manage these links independently and equitably.
- Assisting each participant identify, access, and exercise choice and control about various support options.
- Assisting participants through service delivery challenges, and in the process building understanding and capacity to fine tune and develop their plan to suit individual preferences and goals.
- Reporting on achieved participant outcomes.