What do you get when you have a handful of passionate driven individuals with a desire to implement best practice standards from a assertively cultural perspective, in a business environment free from managerialism, and other socio-political constraints, where innovation is given free reign, and where attention to detail in the process of individualising services to suit individualised with complex needs can extend “beyond the rhetoric” into practice standards strategically and systematically build into the policy and guideline documents underpinning service delivery? – pause for a breath – Nganana Inc